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NHS Friends and Family Test

Friends and Family

The NHS Friends and Family Test (FFT) was created to help service providers and commissioners understand whether their patients are happy with the service provided, or where improvements are needed. It is a quick and anonymous way to give your views after receiving care or treatment across the NHS. 

In June 2017 96% of respondents to the NHS Friends and Family Test stated they were either 'extremely likely' or 'likely' to recommend the Surgery to a friend or a member of their family.


Please read a selection of comments made by our patients in answer to the question...

'If there is one single thing that you would like to improve at the
Practice what would it be?'

"System works perfectly.  Delighted with the surgery" (April 2017)

"Excellent." (April 2017)

"Every time we visit the practice we are treated very nicely.  If my children need to be seen urgently the staff are always very helpful and friendly." (April 2017)

"Wonderful Practice." (April 2017)

"The staff to a really good job." (March 2017)

"Very helpful and smiley receptionists." (March 2017)

"It is wonderful and all staff are helpful." (March 2017)

"Superb service here and we have recommended the surgery already to a relative." (March 2017)

"First class practice, very good service." (Feb 2017)

"Very caring practice." (Feb 2017)

"Always nice to be greeted with a smile and very helpful staff." (Feb 2017)

"There is nothing to improve as the service is cheerful, helpful and wonderful." (Feb 2017)

"Such a lovely practice, everyone is so friendly and helpful." (Feb 2017)

"Best surgery I have ever been at.  You all go above and beyond to help.  Thank you." (Feb 2017)

"Very understanding and helpful." (Feb 2017)

"Best practice around." (Feb 2017)

"Extremely happy with the service.  Seen very quickly and lovely service." (January 2017)

"Appointment system here is great and the team are excellent." (January 2017)

"Nice reception staff who always look after us even when they are busy." (January 2017)

"Very impressed with the service." (January 2017)

"Easy to get appointments when needed." (January 2017)

"Very efficient." (January 2017)

"Lovely service." (January 2017)

"Very efficient." (January 2017)

"System works very well." (January 2017)

"One of the best reception teams around!" (January 2017)

"All top notch." (December 2016)

"Saw a nurse for a minor illness today, very positive experience and I was given time to discuss my issue.  Excellent service." (December 2016)

"Great surgery." (December 2016)

"Always helpful." (December 2016)

"All do a great job." (December 2016)

"Nice to have a friendly face at the front desk who goes the extra mile." (December 2016)

"Very impressed with the childrens area." (December 2016) 

"Very efficient service provided here today." (December 2016)

"Always lovely, friendly service from the receptionists.  The doctors and nurses are also wonderful." (December 2016)

"You are all wonderful here, especially when it comes to appointments for the children." (November 2016)

"You always go out of your way to help people." (November 2016)

"You are a wonderful and helpful surgery.  Just recommended the surgery to friends who are new to the area." (November 2016)

"Wonderful service from lovely reception staff." (November 2016)

"Marvellous service." (November 2016)

"Superb." (November 2016)

"Brilliant service." (November 2016)

"Great, friendly and professional service.  Well done all of you for your hard work." (October 2016)

"I think the new service of seeing a nurse for a minor illness is inspirational." (October 2016)

"It is a great service and you do a good job very efficiently." (October 2016)

"Fantastic job." (October 2016)

"Wonderful service from a lovely bunch of doctors, nurses and reception staff.  Keep up the good work."  (July 2016.) 

"Brilliant service - phoned for appointment at 11:10, seen at 12:10 and prescription collected by 12:20." (July 2016)

"Reception do a wonderful job, everyone is always helpful." (July 2016)

"Such a lovely practice.  Staff are always happy to help.  Keep up the good work." (July 2016)

"Excellent service, could not ask for better." (July 2016)

"Always a professional service from staff.  Lovely surgery." (June 2016)

"Wonderful service, lovely girls on reception. " (June 2016)

"The receptionists are always kind and helpful and caring.  Same as the nurses.  All the GPs are very good, this surgery is an asset to the Ledbury Community." (June 2016)

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