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Do It Online

NHS APP

Try the new NHS App

If you’re a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to check your symptoms and get instant advice, book appointments, order repeat prescriptions or view your GP medical record if you have requested access to your information. If you currently do not have access to your records, please ask a member of the Reception Team who will be able to provide you with all the information you require to register.

If you already use Patient Access Online you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp'

 

National Data Opt-Out Programme

In line with the General Data Protection Regulations (GDPR) that came into force in May 2018, a new opt out scheme where you can choose whether your confidential patient information is used for research and planning was also launched. Patients who had previously indicated they wished to opt out from this purpose only would have been contacted by NHS Digital to ask you to re-set your preferences. For those patients who wish to register with the opt out programme for research and planning purposes only, you will need to visit the web page below. Unfortunately this particular code cannot be initiated by the Practice.


To find out more visit:
https://www.nhs.uk/your-nhs-data-matters/

or you can review the leaflet https://digital.nhs.uk/services/national-data-opt-out-programme

 


 

 

New Information Governance Legislation - General Data Protection Regulations (GDPR)

The General Data Protection Regulation (GDPR) is a new data privacy law that will be introduced in the UK in May 2018 requiring all organisations to identify changes that need to be made to achieve GDPR compliance in their personal data processing activities. The regulation will put you in control of your personal data, allowing you to choose how (and whether) Practices can use your data. The new regulation will still apply to organisations once the UK leaves the EU in 2019.

 

As a result, we've published a new privacy notice to make it easier for you to find out how the NHS uses and protects your information. The only website this Privacy Notice applies to is the Surgery's website. If you use a link to any other website from the Surgery's website then you will need to read their respective privacy notice. We take no responsibility (legal or otherwise) for the content of other websites.

Further information is available below:

 

Practice Privacy Notice

Adult Privacy Information Leaflet

Child Privacy Information Leaflet

  

Patient Access Online

If you are a registered patient of the practice an online service is available to you which is offered by our clinical computer system (EMIS) to allow you to perform certain tasks online. More information about the tasks available via this service are listed below.

 f you have already registered you can sign into these services by clicking the link:

www.patient.co.uk/access 

 

Registering for Patient Access

In order to register you will need to contact our Reception Team and they will be able to provide you with the information you require to register for online access. You will be required to attend the surgery with evidence of:

  • Your identity (eg. a passport)
  • Your address (eg. a utility bill with your name on it)

The Reception Team will then be able to confirm your online access. The system allows you, once registered, to use any of the following services.

 

Online Appointment Booking

As a registered patient of the practice you are able to View, Book and Cancel appointments from home, work or on the move - wherever you can connect to the internet. What is more, because Patient Access is a 24 hour online service you can do this in your own time day or night. Our online appointments booking facility is available for a number of GP appointments each day. If you are unable to find a suitable online appointment then please telephone the surgery in the usual way.

 

Repeat Prescriptions

Patients who received regular prescriptions from the practice can request a repeat prescription from the practice by logging onto the Patient Online Access system and selecting the drugs that are required. The Doctor will review the request and will either accept or decline the request and the patient is notified.

 

Change your Contact Details

The system allows you to change your contact details online, so the practice always has the most up to date details for you.

 

Medical Records

You already have access to your summary information (allergies and immunisation history). However, in addition, from 1st April you will be able to request access to your coded medical record online. Being able to see your record online might help you to manage your medical conditions. However, there are things to consider before you apply for online access to your record. This may include forgotten history in your record that you may find upsetting, abnormal results, choosing to share your information with someone, coercion to reveal details from the patient record and misunderstood information.

 

If you decide not to join or wish to withdraw, this is your choice and practice staff will continue to treat you in the same way as before. This decision will not affect your quality of care.

Unfortunately it has become apparent that the Practice's computer system (EMIS) is unable to undertake the constant evaluation legally required to provide this service, at the present time, whilst ensuring that access can be given confidentially to those under the age of 18 or their proxy.

 

The Practice has therefore had to take the decision not to allow access to any patient under the age of 18 or their proxy until this situation is resolved by our supplier. We are very sorry if this comes as a disappointment to you however we do pride ourselves on maintaining effective access to confidential medical records for all our patients and decisions like these are only taken when we feel it is absolutely necessary to safeguard patient information. We will review this policy as we are provided with additional information and endeavour to keep patients informed of any developments.

 

For those over the age of 18, you will need to fill in a request form and provide the surgery with the necessary personal identification to gain access to your coded Medical Records even if you have already registered for Patient Access. Please be aware that immediate access to coded information will not be possible until your notes have been reviewed by a doctor.

 

You will be given login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record, unless you choose to share your details with a family member of carer.

 

Is My Information Secure?

All information that is sent to the surgery via Patient Access is secure. Your personal records are encrypted and protected using the highest standard of internet security, so that it cannot be intercepted. Only you and your GP surgery are able to see this information.

 

Please note that the Patient Access site is not operated by the Practice. The Practice can re-issue login and password details but, if there are other difficulties, you will need to contact Patient Access system provider direct.

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